Black horse of banking borkage revisits Lloyds

It's working now and they're very sorry


Lloyds Banking Group – which includes Halifax and Bank of Scotland among its stable of financial operators – is back up and running after online and mobile banking services took a tumble earlier today.

Customers started reporting problems at around 9am UTC on Monday after being unable to log into their accounts via website or phone app.

A notice on the Lloyds Bank website said: "We know some customers are having issues with Internet and/or Mobile Banking. We're sorry for this. We're working to get it back to normal soon."

Similar messages were posted on the Halifax and Bank of Scotland websites.

A message on Lloyds Bank's Twitter feed this afternoon read:

But according to some replies, the issues were not intermittent with people complaining that they were unable to contact the company either online or by phone.

One customer wrote:

At about 2pm UTC, Lloyds changed its message to say that things were all up and running again.

And despite requests for a more detailed response that might provide added assurance to customers, a spokesperson told us: "Customers can now log in through their app and on internet banking as normal. We're sorry some of our customers had issues with this earlier today."

So that's ok then. ®

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