Infosys CEO hauled in to tell minister why India's tax portal is still a glitchy mess

Services giant given three weeks to fix it after emergency maintenance led to outage

India's government has summoned the CEO of Infosys to explain why a tax portal built by the services giant remains a glitchy mess ten weeks after launch.

The portal went live on June 8th but immediately proved so unreliable that the government was forced to revert to paper-based tax filing processes and to extend filing deadlines.

Finance Minister Nirmala Sitharaman shamed Infosys with some mean tweets, then hauled execs in to explain themselves.

The portal's performance has remained imperfect ever since, leading to ongoing talks.

On August 21st, Infosys took the portal down for what it described a "planned maintenance".

But by Sunday the 22nd the portal was still down, and Infosys's language changed to describe the situation as emergency maintenance".

Whatever went wrong took quite a while to fix – the portal only came back online on the 23rd.

Sitharaman was sick of it all on the 22nd, when she summoned Infosys managing director and CEO Salil Parekh to a meeting.

The minister expressed "deep disappointment and concerns of the Government and the taxpayers".

Parekh responded by revealing that Infosys has over 750 staffers working on the project, and that Chief Operating Officer Pravin Rao is personally overseeing the work.

Officials from the Ministry of Finance wanted more, and "emphasised that there is a need for putting in more resources and efforts on the part of Infosys so that the much-delayed delivery of agreed services is ensured."

The meeting also saw Infosys given a deadline of September 15th to deliver a glitch-free portal.

Infosys has been largely silent on the project and the reasons it's struggled, so there's no indication if that deadline is realistic.

Opinion on the matter is divided. Infosys is certainly getting a kicking.

Others, however, have expressed sympathy on grounds that public sector projects are seldom simple, and the existing infrastructure was not in great shape before the project started.

But such sympathetic sentiments are in the minority, because Infosys also had trouble on a previous project related to India's goods and services tax. ®

Similar topics

Broader topics

Other stories you might like

  • DuckDuckGo tries to explain why its browsers won't block Microsoft ad-tracker code
    Meanwhile, Tails 5.0 users told to stop what they're doing over Firefox flaw

    DuckDuckGo promises privacy to users of its Android, iOS browsers, and macOS browsers – yet it allows certain data to flow from third-party websites to Microsoft-owned services.

    Security researcher Zach Edwards recently conducted an audit of DuckDuckGo's mobile browsers and found that, contrary to expectations, they do not block Meta's Workplace domain, for example, from sending information to Microsoft's Bing and LinkedIn domains.

    Specifically, DuckDuckGo's software didn't stop Microsoft's trackers on the Workplace page from blabbing information about the user to Bing and LinkedIn for tailored advertising purposes. Other trackers, such as Google's, are blocked.

    Continue reading
  • Despite 'key' partnership with AWS, Meta taps up Microsoft Azure for AI work
    Someone got Zuck'd

    Meta’s AI business unit set up shop in Microsoft Azure this week and announced a strategic partnership it says will advance PyTorch development on the public cloud.

    The deal [PDF] will see Mark Zuckerberg’s umbrella company deploy machine-learning workloads on thousands of Nvidia GPUs running in Azure. While a win for Microsoft, the partnership calls in to question just how strong Meta’s commitment to Amazon Web Services (AWS) really is.

    Back in those long-gone days of December, Meta named AWS as its “key long-term strategic cloud provider." As part of that, Meta promised that if it bought any companies that used AWS, it would continue to support their use of Amazon's cloud, rather than force them off into its own private datacenters. The pact also included a vow to expand Meta’s consumption of Amazon’s cloud-based compute, storage, database, and security services.

    Continue reading
  • Atos pushes out HPC cloud services based on Nimbix tech
    Moore's Law got you down? Throw everything at the problem! Quantum, AI, cloud...

    IT services biz Atos has introduced a suite of cloud-based high-performance computing (HPC) services, based around technology gained from its purchase of cloud provider Nimbix last year.

    The Nimbix Supercomputing Suite is described by Atos as a set of flexible and secure HPC solutions available as a service. It includes access to HPC, AI, and quantum computing resources, according to the services company.

    In addition to the existing Nimbix HPC products, the updated portfolio includes a new federated supercomputing-as-a-service platform and a dedicated bare-metal service based on Atos BullSequana supercomputer hardware.

    Continue reading

Biting the hand that feeds IT © 1998–2022