Microsoft admits Samsung phones under Intune mobile device management are dropping out of compliance

Auto-restart or manual update requires manual interaction to bring a gadget back to the light

Some Samsung phones managed by Microsoft Intune are dropping out of compliance after an automatic restart or update, the Windows giant has admitted.

Samsung Galaxy kit running Android 9 (or later) with Android Device Administrator management or an Android Enterprise personally owned work profile are affected as well as Samsung Android 11 hardware provisioned as Android Enterprise fully managed devices.

The former can drop out of compliance after an auto-restart while a managed update can do for the latter.

Intune is Microsoft's take on Mobile Device Management (MDM) and Mobile Application Management (MAM). The theory goes that administrators can use the cloud-based service to control how an organisation's devices are used, including smartphones.

The company faces stiff competition in the MDM arena, not least from Apple and Jamf, making the issue all the more awkward. Particularly since the workaround requires some manual intervention on behalf of the user, somewhat defeating the point of a device management platform.

Afflicted Samsung devices show as noncompliant, which could potentially block access to corporate resources. Getting round the issue requires a user to manually unlock the phone and trigger a sync in order to regain compliancy.

Microsoft's admission comes amid growing rumbles of discontent from users finding devices in their fleets dropping out of compliance unexpectedly. One responded to Microsoft's post: "I had a bunch of Samsung devices go non-compliant with a password remediation failed error for no reason."

In recent weeks, Intune customers have found devices dropping out due to password policy enforcement changes. Android 11 work profile devices or device administrator enrolled devices were affected.

The Intune team assured customers they are "working to resolve this issue with Samsung," but still found time to trumpet the arrival of Feedback for Microsoft 365 apps and services.

We imagine there aren't many administrators out there who would describe a device dropping out of compliance and the subsequent support ticket as a "feature you love." ®

Other stories you might like

  • Apple wins Epic court ruling: Devs will pay up for now as legal case churns on

    Previous injunction that ordered company to allow non-Apple payments systems is suspended

    Apple will not be required to implement third-party in-app payments systems for its App Store by 9 December, after a federal appeals court temporarily suspended the initial ruling on Wednesday.

    As part of its ongoing legal spat with Epic, a judge from the Northern District Court of California said Apple wasn’t a monopoly, but agreed it’s ability to swipe up to a 30 per cent fee in sales processed in iOS apps was uncompetitive. Judge Yvonne Gonzalez Rogers ordered an injunction, giving the iGiant 90 days to let developers add links or buttons in their apps to direct users to third-party purchasing systems.

    Those 90 days were set to end on 9 December. If developers were allowed to process financial transactions using external systems they wouldn’t have to hand over their profits to Apple, they argued. When Apple tried to file for a motion to stay, which would pause the injunction until it filed an appeal, Rogers denied its request.

    Continue reading
  • Meg Whitman – former HP and eBay CEO – nominated as US ambassador to Kenya

    Donated $110K to Democrats in recent years

    United States president Joe Biden has announced his intention to nominate former HPE and eBay CEO Meg Whitman as Ambassador Extraordinary and Plenipotentiary to the Republic of Kenya.

    The Biden administration's announcement of the planned nomination reminds us that Whitman has served as CEO of eBay, Hewlett Packard Enterprise, and Quibi. Whitman also serves on the boards of Procter & Gamble, and General Motors.

    The announcement doesn't remind readers that Whitman has form as a Republican politician – she ran for governor of California in 2010, then backed the GOP's Mitt Romney in his 2008 and 2012 bids for the presidency. She later switched political allegiance and backed the presidential campaigns of both Hillary Clinton and Joe Biden.

    Continue reading
  • Ex-Qualcomm Snapdragon chief turns CEO at AI chip startup MemryX

    Meet the new boss

    A former executive leading Qualcomm's Snapdragon computing platforms has departed the company to become CEO at an AI chip startup.

    Keith Kressin will lead product commercialization for MemryX, which was founded in 2019 and makes memory-intensive AI chiplets.

    The company is now out of stealth mode and will soon commercially ship its AI chips to non-tech customers. The company was testing early generations of its chips with industries including auto and robotics.

    Continue reading

Biting the hand that feeds IT © 1998–2021