Hive View security camera customers left in the dark as some gear gives up the ghost

Devices of the affected seem intent on going into the light

Customers of Centrica-owned Hive are reporting problems with their cameras, with many complaining the devices have packed up, some after a few years of operation and others after mere days.

The company's forums are filled with complaints from customers finding their cameras have unexpectedly headed towards the light (or flashing white light in this case) while the vendor appears unable to rectify the issue.

Although complaints have been rumbling for a while now, things appear to have picked up steam from last month. Customers have reported (assuming they were able to get through to support) being advised to reset or delete and reinstall the devices without a tremendous amount of success.

In a few instances, Hive has replaced the units only for those units to also fail. One user told us: "The new one lasted 2 days before experiencing the same issues and now my emails are being ignored."

The Hive brand has its origins in British Gas's tinkering with home automation. One can pick up smart thermostats, radiator valves, light bulbs, security sensors and smart plugs. And, of course, the Hive View camera, which is where the problems seem to lie.

The View is an upgrade from Hive's original security camera – and both outdoor and indoor versions are available. However, you'll need a subscription (or a quick finger on the download button) if you want to keep recordings past 24 hours. The warranty on the device is for one year.

Extending that warranty means joining Hive Live for £2.99 a month.

Another customer told The Register he'd paid for the installation of the outdoor version as well as the annual fee to store data only to find the device managed to work for just a single day before problems started. Hive suggested a broadband upgrade, which was done but to no avail.

Still, a nice bit of exterior decoration, no? Some people put up fairy lights in December. It seems like others found themselves with unhappy camera kit screwed to the walls.

Both indoor and outdoor models appear to suffer the same problem. One customer planned to use his as a baby monitor, but after a couple of failures elected to go with an alternative brand instead (and there are certainly no end of alternatives out there).

While occasional failures are to be expected with any kind of device, the flurry that has turned up on Hive's forums indicates that something is perhaps amiss with the devices or the infrastructure lurking behind the scenes.

A Hive mouthpiece told The Register: "We have had reports that a small number of Hive Indoor Cameras have failed to boot up correctly. We are in the process of releasing an update that looks to improve the experience for our customers and we're helping customers who are having issues on a case by case basis. Anyone that has seen this issue should get in touch with us via webchat through our app or and one of our specialists will be happy to support them." ®

Similar topics

Other stories you might like

  • Experts: AI should be recognized as inventors in patent law
    Plus: Police release deepfake of murdered teen in cold case, and more

    In-brief Governments around the world should pass intellectual property laws that grant rights to AI systems, two academics at the University of New South Wales in Australia argued.

    Alexandra George, and Toby Walsh, professors of law and AI, respectively, believe failing to recognize machines as inventors could have long-lasting impacts on economies and societies. 

    "If courts and governments decide that AI-made inventions cannot be patented, the implications could be huge," they wrote in a comment article published in Nature. "Funders and businesses would be less incentivized to pursue useful research using AI inventors when a return on their investment could be limited. Society could miss out on the development of worthwhile and life-saving inventions."

    Continue reading
  • Declassified and released: More secret files on US govt's emergency doomsday powers
    Nuke incoming? Quick break out the plans for rationing, censorship, property seizures, and more

    More papers describing the orders and messages the US President can issue in the event of apocalyptic crises, such as a devastating nuclear attack, have been declassified and released for all to see.

    These government files are part of a larger collection of records that discuss the nature, reach, and use of secret Presidential Emergency Action Documents: these are executive orders, announcements, and statements to Congress that are all ready to sign and send out as soon as a doomsday scenario occurs. PEADs are supposed to give America's commander-in-chief immediate extraordinary powers to overcome extraordinary events.

    PEADs have never been declassified or revealed before. They remain hush-hush, and their exact details are not publicly known.

    Continue reading
  • Stolen university credentials up for sale by Russian crooks, FBI warns
    Forget dark-web souks, thousands of these are already being traded on public bazaars

    Russian crooks are selling network credentials and virtual private network access for a "multitude" of US universities and colleges on criminal marketplaces, according to the FBI.

    According to a warning issued on Thursday, these stolen credentials sell for thousands of dollars on both dark web and public internet forums, and could lead to subsequent cyberattacks against individual employees or the schools themselves.

    "The exposure of usernames and passwords can lead to brute force credential stuffing computer network attacks, whereby attackers attempt logins across various internet sites or exploit them for subsequent cyber attacks as criminal actors take advantage of users recycling the same credentials across multiple accounts, internet sites, and services," the Feds' alert [PDF] said.

    Continue reading

Biting the hand that feeds IT © 1998–2022