Atlassian outage lingers, sparking data loss fears

Microsoft OneDrive: Missing documents? Hold my beer


Atlassian is still scrambling to recover from a recent software script fiasco and is hoping no customer data gets lost, which may be more than Microsoft can manage if OneDrive, as some have reported, has been intermittently corrupting large uploads for at least two months.

Four days after some Atlassian customers began encountering problems with the cloud giant's collaboration software, recovery efforts continue and a few folks are worried they may not get their data back.

One wrote to The Register wondering about that possibility after the company, via Twitter, responded to a request to confirm that customer data is backed up and failed to actually do so.

"We expect most site recoveries to occur with minimal or no data loss," the biz said on Thursday.

Minimal data loss of course is not the same thing as no data loss, and this, to those affected, is understandably troubling.

"This is extremely concerning to us, as our mission-critical institutional knowledge lives in Confluence at this point," said one Atlassian customer, who asked not to be identified, in an email to The Register. "And that this message runs counter to the 'maintenance script has disabled a small number of sites' message we’ve been getting over and over again. This would also explain why it has taken days with so many engineers 'working 24/7.'"

atlassian

Atlassian Jira, Confluence outage persists two days on

READ MORE

The Register inquired to Atlassian about the IT breakdown, which from the company's status page still looks to be an ongoing affair. Toward the end of the day on Thursday, Atlassian's spokesperson provided a reassuring but similar statement.

"We are continuing to investigate and resolve the incident," the spokesperson said. "At this point in time, we believe that any potential data loss will be minimal to none. We are working hard to resolve the incident and get customers back online."

We were also told that the incident affects a relatively small number of Atlassian customers: about 400. That's only 0.18 per cent of the company's 226,000 customers, which isn't much consolation to the several hundred who still can't access their data.

When we checked back with our reader on Friday, the issue had yet to be resolved.

"No data has been restored to us yet, and these services all remain down," our source said. "We have been given no ETA on access."

When service has been fully restored, perhaps Atlassian will provide a detailed report on what happened using its Incident Postmortem Template.

Microsoft Un-drive

Meanwhile, Microsoft's OneDrive has apparently been corrupting large, multipart file uploads, intermittently, for at least two months.

Reports flagging the issue date back to early February, where they surfaced in a forum post for backup app Duplicati. Users of another backup app, rclone, started discussing what appears to be the same issue back on March 24, 2022.

Three days ago, Nick Craig-Wood, creator of rclone, posted a bug report to the GitHub repo for Microsoft's OneDrive. "Sometimes (maybe one time in 20) multipart uploads of a 128MiB file get corrupted," his post explains.

Multiple other individuals say they have reproduced this occasional bug.

"During testing this morning, I still see the problem," wrote GitHub user "rleeden." "I created a random test hierarchy of 100 files containing random data between 128M and 256M, and uploaded this to OneDrive via the web interface."

"Checking the sha1sum of the original files and the files on OneDrive, I see that 16 out of the 100 files have been corrupted."

Then on Thursday, this individual was unable to reproduce the error, suggesting someone at Microsoft may have fixed the bug." And Craig-Wood also reported no longer seeing corrupt files.

The Register asked Microsoft, which was programmatically alerted to the bug report when it was filed, whether anyone at the company did repair OneDrive and, if so, whether any announcement might be forthcoming to OneDrive users who may not realize some of their uploads may be corrupted.

We've not heard back. ®

Updated to add

Microsoft got back to us simply to say the OneDrive issue has apparently been fixed.

Broader topics


Other stories you might like

  • Lonestar plans to put datacenters in the Moon's lava tubes
    How? Founder tells The Register 'Robots… lots of robots'

    Imagine a future where racks of computer servers hum quietly in darkness below the surface of the Moon.

    Here is where some of the most important data is stored, to be left untouched for as long as can be. The idea sounds like something from science-fiction, but one startup that recently emerged from stealth is trying to turn it into a reality. Lonestar Data Holdings has a unique mission unlike any other cloud provider: to build datacenters on the Moon backing up the world's data.

    "It's inconceivable to me that we are keeping our most precious assets, our knowledge and our data, on Earth, where we're setting off bombs and burning things," Christopher Stott, founder and CEO of Lonestar, told The Register. "We need to put our assets in place off our planet, where we can keep it safe."

    Continue reading
  • Conti: Russian-backed rulers of Costa Rican hacktocracy?
    Also, Chinese IT admin jailed for deleting database, and the NSA promises no more backdoors

    In brief The notorious Russian-aligned Conti ransomware gang has upped the ante in its attack against Costa Rica, threatening to overthrow the government if it doesn't pay a $20 million ransom. 

    Costa Rican president Rodrigo Chaves said that the country is effectively at war with the gang, who in April infiltrated the government's computer systems, gaining a foothold in 27 agencies at various government levels. The US State Department has offered a $15 million reward leading to the capture of Conti's leaders, who it said have made more than $150 million from 1,000+ victims.

    Conti claimed this week that it has insiders in the Costa Rican government, the AP reported, warning that "We are determined to overthrow the government by means of a cyber attack, we have already shown you all the strength and power, you have introduced an emergency." 

    Continue reading
  • China-linked Twisted Panda caught spying on Russian defense R&D
    Because Beijing isn't above covert ops to accomplish its five-year goals

    Chinese cyberspies targeted two Russian defense institutes and possibly another research facility in Belarus, according to Check Point Research.

    The new campaign, dubbed Twisted Panda, is part of a larger, state-sponsored espionage operation that has been ongoing for several months, if not nearly a year, according to the security shop.

    In a technical analysis, the researchers detail the various malicious stages and payloads of the campaign that used sanctions-related phishing emails to attack Russian entities, which are part of the state-owned defense conglomerate Rostec Corporation.

    Continue reading
  • FTC signals crackdown on ed-tech harvesting kid's data
    Trade watchdog, and President, reminds that COPPA can ban ya

    The US Federal Trade Commission on Thursday said it intends to take action against educational technology companies that unlawfully collect data from children using online educational services.

    In a policy statement, the agency said, "Children should not have to needlessly hand over their data and forfeit their privacy in order to do their schoolwork or participate in remote learning, especially given the wide and increasing adoption of ed tech tools."

    The agency says it will scrutinize educational service providers to ensure that they are meeting their legal obligations under COPPA, the Children's Online Privacy Protection Act.

    Continue reading
  • Mysterious firm seeks to buy majority stake in Arm China
    Chinese joint venture's ousted CEO tries to hang on - who will get control?

    The saga surrounding Arm's joint venture in China just took another intriguing turn: a mysterious firm named Lotcap Group claims it has signed a letter of intent to buy a 51 percent stake in Arm China from existing investors in the country.

    In a Chinese-language press release posted Wednesday, Lotcap said it has formed a subsidiary, Lotcap Fund, to buy a majority stake in the joint venture. However, reporting by one newspaper suggested that the investment firm still needs the approval of one significant investor to gain 51 percent control of Arm China.

    The development comes a couple of weeks after Arm China said that its former CEO, Allen Wu, was refusing once again to step down from his position, despite the company's board voting in late April to replace Wu with two co-chief executives. SoftBank Group, which owns 49 percent of the Chinese venture, has been trying to unentangle Arm China from Wu as the Japanese tech investment giant plans for an initial public offering of the British parent company.

    Continue reading
  • SmartNICs power the cloud, are enterprise datacenters next?
    High pricing, lack of software make smartNICs a tough sell, despite offload potential

    SmartNICs have the potential to accelerate enterprise workloads, but don't expect to see them bring hyperscale-class efficiency to most datacenters anytime soon, ZK Research's Zeus Kerravala told The Register.

    SmartNICs are widely deployed in cloud and hyperscale datacenters as a means to offload input/output (I/O) intensive network, security, and storage operations from the CPU, freeing it up to run revenue generating tenant workloads. Some more advanced chips even offload the hypervisor to further separate the infrastructure management layer from the rest of the server.

    Despite relative success in the cloud and a flurry of innovation from the still-limited vendor SmartNIC ecosystem, including Mellanox (Nvidia), Intel, Marvell, and Xilinx (AMD), Kerravala argues that the use cases for enterprise datacenters are unlikely to resemble those of the major hyperscalers, at least in the near term.

    Continue reading

Biting the hand that feeds IT © 1998–2022