Microsoft admits to problems upgrading Windows 11 Pro to Enterprise

Recent patches have broken the update path

There are problems with Microsoft's last few Windows 11 updates, leaving some users unable to make the move from Windows 11 Pro to Enterprise.

Microsoft made the admission in an update to the "known issues" list for the June 11, 2024, update for Windows 11 22H2 and 23H2 – KB5039212.

According to Microsoft, "After installing this update or later updates, you might face issues while upgrading from Windows Pro to a valid Windows Enterprise subscription."

By "issues," Microsoft means "OS upgrade operations may fail, and this might be shown in the LicenseAcquisition scheduled task in Task Scheduler -> Task Scheduler Library -> Microsoft -> Windows -> Subscription as 'Access denied error (error code 0x80070005)' under 'Last Run Result'."

Making a move to an Enterprise license is not unusual, particularly for enterprises adding new hardware to their fleets. The issue will thus be a headache for many administrators, particularly since the update includes security fixes and addresses several issues, including one that stopped some systems using BitLocker from resuming after hibernation.

There is no workaround yet. Microsoft said, "We are working on a resolution that will be released in a Windows update in the coming weeks."

The glitch appears to date back to April 2024's patch Tuesday update; Microsoft also refreshed that update's "known issues" list to reflect the problem.

Microsoft has not yet added the issue on the Release Health dashboard for Windows 11. However, it has noted problems with an update to the Photos app on devices with BlockNonAdminUserInstall enabled. The problem affects users who have updated the Photos app from the Windows store on or after June 4, 2024.

Microsoft said: "On launching the app, it might display a spinning circle, after which it might disappear. If you have the Procmon monitoring tool installed in your device, this error might display as Access Denied error on Process Exit ('Exit Status: -2147024891').

"This issue is most likely to occur if you have enabled either the Prevent non-admin users from installing packaged Windows apps policy or its Configuration Service provider (CSP) equivalent policy, BlockNonAdminUserInstall."

Windows Home edition users are unlikely to encounter trouble unless they have an IT-literate pal happy to apply a group policy or two.

As before, there is no workaround for the obstacle at present while Microsoft is working on a resolution. ®

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