On-Prem

Energy firm slapped with £50k fine for making 1.5 million nuisance calls

Telephone Preference Service – check it or feel the ICO's wrath


A UK firm offering people energy-saving solutions has been fined after making almost 1.5 million unsolicited calls without checking if the numbers were registered on the UK's opt-out database.

Southampton-based Home Logic used a dialler system to screen the telephone numbers that it planned to call against the Telephone Preference Service register, which allows people to opt out of receiving marketing calls.

This system was unavailable for at least 90 days out of the 220 between April 2015 and March 2016 due to technical issues – but that didn't stop Home Logic from continuing to make phone calls. Some 1,475,969 were made in that time.

And, as a result, Blighty's data protection watchdog the Information Commissioner's Office received 133 complaints about the firm from people who had registered with the TPS and did not expect to be picking up the phone to marketeers.

The ICO said that it was "reasonable to suppose that considerably more calls were made by Home Logic UK because those who went to the trouble to complain are likely to represent only a proportion of those who actually received calls".

It ruled that the biz had breached the Privacy and Electronic Communications Regulations and duly fined it £50,000.

ICO head of enforcement Steve Eckersley said: "Organisations have no excuse – they know that calling people on the TPS register is against the law and that we will come down hard on them if they don't respect the public's right to privacy.

"We continue to see companies suffering the financial and reputational consequences of being caught making nuisance calls, which could have been prevented if they had invested in a TPS licence and made proper use of it. It is baffling that some firms continue to take this business risk."

The ICO also pointed out that subscribing to the TPS register for 12 months is £2,640, which is "much cheaper than a fine for making nuisance calls". ®

Send us news
62 Comments

Spam crusade lands charity in hot water with data watchdog

Penny Appeal sent more than 460,000 texts asking for money to help war-torn countries, no opt out

Cops visit school of 'wrong person's child,' mix up victims and suspects in epic data fail

Data watchdog reprimands police force for confusing 2 people with same name and birthday to disastrous results

ICO fines spam slinging financial services biz

It's all very well offering 'Free Debt Help,' but recipients were unwilling, says watchdog...

Home improvement marketers dial up trouble from regulator

ICO slaps penalties on two businesses that collectively made more than 3 million cold calls

Data regulator fines HelloFresh £140K for sending 80M+ spams

Messaging menace used text and email to bombard people

To BCC or not to BCC – that is the question data watchdog wants answered

The dos and don'ts of bulk emailing

Britain's Ministry of Defence fined £350K over Afghan interpreter BCC email blunder

UK GDPR penalty slashed from £1M after department agrees to improve processes

Manchester's finest drowning in paperwork as Freedom of Information requests pile up

Enforcement notice issued months after data regulator schooled police force

Watchdog bites back against blockage of $9M fine on US selfie-scraper Clearview AI

Britain's ICO claims tribunal misinterpreted law, wants case revisited

Regulator says stranger entered hospital, treated a patient, took a document ... then vanished

Scottish health group to tweak security checks, access authorization to avoid a repeat

UK's cookie crumble: Data watchdog serves up tougher recipe for consent banners

30 days to get compliant with tracking rules or face enforcement action

UK data watchdog fines three text spammers for flouting electronic marketing rules

'High-pressure' sales tactics targeted people registered with Telephone Preference Service