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Firm fat-fingered G Suite and deleted its data, so it escalated its support ticket to a lawsuit

Google told startup its files are gone for good


An interior design tools startup called Mosss on Wednesday sued Google to get it to restore its data after someone at the startup accidentally deleted the firm's G Suite account.

In a pro se lawsuit [PDF] filed in US District Court in Oakland, California, Mosss, under its previous corporate name, Musey Inc., asked Google to help it restore its data.

"Our Google G Suite account was accidentally deleted," the filing says. "Within an hour of thi [sic] happening, we contacted Google and explained our mistake and asked our G Suite Business account to be restored."

Initially, the filing says, the company believed Google would be able to help because a customer service representative said he'd deal with the issue. But the cavalry did not arrive.

"[W]hile clearly an urgent matter, to our dismay, our case was not escalated, and no action was taken for nearly three days!" the filing says. "From a business point of view, we had no access to emails and lost all contact with our clients and users."

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That was a month ago. The deletion occurred on the morning of Saturday, June 8th. So, the company turned to a litigation-based support request.

The complaint goes on to detail the company's inability to get a response from Google. "At this point, we contacted Google several times over the next week, increasingly desperate, creating multiple cases [support requests], in an effort to restore our data access," the filing says. "All efforts failed and at the end we received a one-line email that stated our data was lost and couldn't be returned to us."

Except perhaps not. According to the complaint, the company was informed – it's not clear whether Google or a third-party advised this – that it could seek a subpoena or file a civil lawsuit to access its data. So that's what it has done.

The Register reached co-founder Christiaan Fulton by phone to learn more about what happened but he said he was driving and wasn't immediately available to provide further details.

Mosss (Musey) said while investors have put $1.5m into the firm, it's not seeking monetary damages. "While our data has real monetary value...it is the work created by scores of employees and contractors over three years that's irreplaceable," the court filing says, citing user feedback studies, UX/UI design and testing, algorithm evaluations, demos, videos, engineering attempts and the like.

The Register asked Google for comment but we've not heard back.

The Chocolate Factory's G Suite support site says that permanently deleted may or may not mean permanently deleted. "You have a limited time from when the data was permanently deleted to restore files and messages," the company explains. "After that, the data cannot be recovered and is gone forever."

The Register understand this applies only to users deleted from G Suite accounts. There’s no recovery option for deleted accounts. ®

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John McAfee dead: Antivirus mogul found lifeless in prison after court OKs extradition

UK-born wild man of infosec faced trial in America for tax evasion

John McAfee was found dead in his cell in a Barcelona prison today, according to the Catalan justice department.

Spain’s high court – the Audiencia Nacional – had earlier agreed to his extradition to America to stand trial for alleged tax evasion.

The 75-year-old, British-born former antivirus baron, who founded McAfee Associates in the late-1980s before retiring in the mid-1990s, was being held at a prison in Sant Esteve Sesrovires following his arrest at Barcelona airport in October 2020.

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Google set to face fresh sueball over its Play Store revenue commission after probe by several US states – report

Suit may be filed as soon as next week

Google is reportedly facing a new civil antitrust suit following a Play Store investigation by several US states.

The suit – which may be filed as early as next week and is being led by Utah, Tennessee, North Carolina, and New York – is believed to focus on the Chocolate Factory's requirement that all apps distributed through its marketplace use Google's own payment tools, which take a 30 per cent commission.

Work on the suit is said to have commenced last year and is likely to be filed in North Carolina, which has served as the venue for multiple app store disputes in recent months. These include, ironically, a suit filed by Epic Games against Google.

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Anyone still using cash? British £50 banknote honouring Alan Turing arrives

Bank of England flies pride flag as it launches new note

The UK's new £50 note has entered circulation on the 109th anniversary of the birth of its subject, the mathematician and computer scientist Alan Turing.

Initially announced two years ago, and unveiled back in March, the note is due to become available in bank branches and ATMs over the coming days.

Its arrival completes the Bank of England's range of polymer notes, and the clock is ticking down to 30 September 2022, at which point the previous paper versions of the £20 and £50 notes cease to be legal tender (although it is expected that deposits using the older notes will be still be accepted.)

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The Linux Foundation dives into machine learning with Open Voice Network, dataset licence launches

Looks to improve the simplicity with which such things are shared

The Linux Foundation has announced two projects with which it aims to help settle the choppy waters of machine learning: the Open Voice Network (OVN), and the CDLA-Permissive-2.0 licence for machine learning datasets.

"Voice is expected to be a primary interface to the digital world, connecting users to billions of sites, smart environments and AI bots," said Mike Dolan, senior veep and general manager of projects at the Linux Foundation. "It is already increasingly being used beyond smart speakers to include applications in automobiles, smartphones and home electronics devices of all types.

"Key to enabling enterprise adoption of these capabilities and consumer comfort and familiarity is the implementation of open standards. The potential impact of voice on industries including commerce, transportation, healthcare and entertainment is staggering and we're excited to bring it under the open governance model of the Linux Foundation to grow the community and pave a way forward."

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Samsung pushes out single console all-in-one RAN kit for cramped European markets

Smaller physical footprint to tempt carriers needing to build out 5G

Space may be the final frontier, but for telecoms operators it is a pressing concern, particularly those based in countries where land comes at a premium, most notably the UK. Enter Samsung, which has introduced its first all-in-one antenna and radio unit for the European market.

Introduced at the company's Samsung Networks: Redefined shindig, the One Antenna Radio incorporates a 3.5GHz Massive MIMO radio unit with several passive antennas tuned for mid and low-band spectrum.

These components are usually two distinct elements within a RAN. By consolidating them into a single unit, Samsung said it will allow carriers to more efficiently use limited space, thanks to its simpler cabling and smaller physical footprint.

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Intrepid squid mission may help in kraken riddle of why zero-g makes astronauts sick

Boffins looking for changes to cephalopods' symbiotic relationship with bioluminescent bacteria on ISS

Immunology boffins in the US are hoping to learn the secret of how to keep humans well enough for long enough to live on the Moon or travel to Mars by sending some tiny squid into space.

While this may seem like a slightly counterintuitive plan, the reason the squid were chosen as test subjects is perfectly sensible and not because NASA is joining in with some informal "Be Mean To Sealife" week for US government bodies – despite the US Air Force's recent efforts to kill snails with missiles and the US Navy's decision to set off big explosions in the Atlantic.

Rather, the sickness-studying whitecoats are trying to find out if watching how Hawaiian bobtail squid react to zero gravity will help them understand why it upsets the way humans react to germs.

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Spacey McSpaceface: Artemis takes shape ahead of '2021' launch – but first you need to name the crash-test dummy

Next up, the rocket stage to send mannequin to the Moon

The stacking of NASA's monster Moon rocket is continuing in Florida with the launch vehicle stage adapter placed atop the newly vertical core stage.

The component was winched up to around 76 metres by one of the cranes inside NASA's Vehicle Assembly Building (VAB) before being slowly lowered onto the core stage of the Space Launch System (SLS).

The component has been sitting around for a while, having arrived at Kennedy Space Center from NASA's Marshall Space Flight Center almost a year ago. Its purpose is to connect the core stage to the Interim Cryogenic Propulsion Stage (ICPS) that will send the Orion capsule and its European Service Module off on a jaunt to the Moon.

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Campaigners warn of an 'algorithm-driven censorship' future if UK Online Safety Bill gets through Parliament

MPs and activists join forces to fight 'dangerous' legal threat

MPs and anti-censorship campaigners have warned that the British government's Online Safety Bill "mistakes the medium for the message" and will result in algorithms censoring anyone who posts something on social media that could get a Silicon Valley company into trouble.

The newly formed group, under the slogan "legal to type, legal to say", is made up of David Davis MP, campaign group Index on Censorship, media law barrister Gavin Millar QC, and others.

They warn that the Online Safety Bill's "duty of care" approach to tech platform regulation will crush the rights of Britons to speak freely and safely online.

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Price of Microsoft's Surface Duo plummets to better represent middling hardware ... but only if you're in the US

The Special Relationship in the form of Android foldables

Microsoft's latest foray into the world of mobile phones is going so well that its US store has lopped an eye-watering $800 off the price of the fancy Surface Duo.

On the eve of the company's big Windows conference, the foldable Android device can be had for $649 for the 128GB version or $699 for 256GB. If we were in the market for such a thing, we'd have to recommend handing over an extra $50 for the full-fat Duo.

The discount, which more than halves the previous prices of $1,399.99 and $1,499.99 respectively, comes less than a year after the folding phone first launched and, enthusiasts will hope, represents a clearing of inventory ahead of the launch of a second generation.

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Boffins promise protection and perfect performance with new ZeRØ, No-FAT memory safety techniques

Fast, easy to implement, and knocks attacks like Spectre on the head – what's the catch?

Researchers at the Columbia University School of Engineering and Applied Science have showcased two new approaches to providing computers with memory protection without sacrificing performance – and they're being implemented in silicon by the US Air Force Research Lab.

Modern processors are things of magic, but like any magic they can sometimes work in unexpected ways. Take the Spectre and Meltdown families of vulnerabilities, for example: speculative execution frameworks added to improve performance have turned into a boon for ne'er-do-wells looking to access secrets hidden in supposedly protected memory regions.

In the years since their disclosure, fixes for Spectre, Meltdown, and a whole host of related vulnerabilities have been released. For some workloads, though, the cure can be worse than the disease: a report released this week found specific workloads running 1.6-2x slower than on the same platform without the fixes in place.

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Syria and Sudan turn off the internet to suppress ... cheating by kids sitting exams

Access Now #KeepItOn campaign thinks that’s a very bad idea

The governments of Syria and Sudan have shut down the internet across their nations, apparently to prevent cheating during school exams.

A blog post by Cloudflare’s CTO John Graham-Cumming charted the scheduled outages in Syria showing they corresponded to the periods of time directly before exams start — from 4:00AM until 8:30AM, when exams start at 8:00AM — to prevent last-minute squirrelling away of answers.

Cloudflare also detected four shutdowns in Sudan, starting at 8:00AM local time and ending three hours later — corresponding with exam timings announced by the Sudanese Ministry of Education. More shutdowns are expected through the end of the month.

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BREAKING NEWS: John McAfee dead: Antivirus mogul found lifeless in prison after court OKs extradition