Technology is murdering customer service - legally
OpinionChopping down the phone tree to scrump low-hanging fruit
07 Apr 2014 | 93
From corporate bod to startup star: The 10-month gig that changed everything
What I learned as a techie in my time away from globo firms
25 Mar 2014 | 34
App.net 'not just a way for nerds to talk to each other', boss tells nerds
ColumnHas it finally blossomed into the developer's Twitter?
14 Mar 2014 | 4
Big Data: Why it's not always that big nor even that clever
And as for data scientists being sexy, well...
13 Feb 2013 | 14
I watched Excel meet 1-2-3, and beat it fair and square
Lotus relaxed, then blew it
31 Jan 2013 | 113
Ever had to register to buy online - and been PELTED with SPAM?
Way to thank me for being a customer, man...
02 Jan 2013 | 189
Yes, hundreds upon hundreds of websites CAN all be wrong
Not this one though. Well, not about this, anyway
31 Dec 2012 | 150
When your squash partner 'endorses' your coding skills on LinkedIn...
Biz-social media - thumbs-up or ballsup?
28 Dec 2012 | 87
Trust the cloud with my PRECIOUS? You gotta be joking
Violated, deleted... put your data up there and bad sh*t HAPPENS
24 Dec 2012 | 131
What Compsci textbooks don't tell you: Real world code sucks
Bodged code, strapped-on patches, beellion dollar screw-ups... and that's the good stuff
21 Dec 2012 | 251
Annual reviews: It's high time we rid the world of this insanity
There is no way a human could have invented such a devilish system
28 Nov 2012 | 88
How spreadsheets (nearly) conquered and killed the financial industry
Would you trust millions on an Excel formula?
19 Nov 2012 | 109
Easy to use, virus free, secure: Aaah, how I miss my MAINFRAME
Back when installing drivers was someone else's problem
16 Nov 2012 | 44
How IT bosses turned the tables on our cushy consultancy gigs
I wasn't laid off, I was freelancing from the beach, honest
04 Nov 2012 | 96
So you wanna be a Wall Street techie? Or anyway, get paid a lot
Interviews considered as gang sadism
19 Jun 2012 | 90
