Salesforce adds AI to everything, jacks up prices by 6% Little agents everywhere SaaS17 Jun 2025 | 21
Salesforce study finds LLM agents flunk CRM and confidentiality tests 6-in-10 success rate for single-step tasks AI + ML16 Jun 2025 | 55
Best pricing model for AI? Work in progress, says Salesforce Is that 'best' for customers or for shareholders? Any vendors that think they've got this 'all figured out is kidding themselves' AI + ML02 Jun 2025 | 9
After leaving citizens on hold for 798 years, UK tax authority has £1B for CRM upgrade HMRC kicks off procurement to modernize customer service after scathing reports Public Sector29 Apr 2025 | 23
ServiceNow's new AI agents will happily volunteer for your dullest tasks Yokohama release also adds meta-observabiilty and takes a tilt at CRM AI Software Development Week12 Mar 2025 | 11
Microsoft hikes Dynamics 365 prices by around ten percent or more First rise in five years varies between 9.26 and 16.67 percent for different products – for no apparent reason SaaS15 Apr 2024 | 15
It's a matter of when, not if, customers move to the cloud, SAP tells investors That's news to some as analysts claim on-prem will be here for the foreseeable CxO21 Apr 2023 | 12
Salesforce latest to sprinkle ChatGPT on itself, will ask language models to write code Collaboration with OpenAI tech also threatens AI-generated sales emails, Slack messages, customer Q&As SaaS07 Mar 2023 | 8
Power behind throne to depart as SAP enters a new era Board chairman Hasso Plattner lines up successor to take ERP giant into uncharted territory Databases28 Feb 2023 | 6
Salesforce under investor pressure to dump more staff Promised 10,000 cull unlikely to be enough to satisfy gaggle of activist investors SaaS27 Feb 2023 | 6
Salesforce refreshes board as activist investors circle Slack said to be worth fraction of price paid, new hires not as productive amid downturn SaaS30 Jan 2023 | 6
SAP culls 3,000 jobs – and its results weren't even that bad CRM and industry solutions among biz units targeted, analyst says cuts could be worse Software26 Jan 2023 | 4
Quickest way to save with Oracle? Get off Unlimited Licensing Agreements, says pundit They're not the meal deal they might seem to be, claims audit expert Databases16 Jan 2023 | 21
Salesforce to chop 10% of workforce in $1.4 billion restructuring blueprint CRM specialist to 'reduce operating costs, improve operating margins' as pandemic catches up with tech industry SaaS04 Jan 2023 | 5
Salesforce lets Genie out of the bottle Integration tooling might work for those with multiple installs, but check the budget first – analyst SaaS21 Sep 2022 | 1
Deluge of of entries to Spamhaus blocklists includes 'various household names' Nastymail tracking service blames sloppy sending practices for swelling lists of dangerous mailers Security18 Aug 2022 | 115
Microsoft CRM tool to pull sales data from email, Teams calls, Office 365 Out-of-the-box integration with Salesforce and Dynamics: SAP, Oracle CRM customers must wait Applications16 Jun 2022 | 5
Salesforce touts Google Ads, ecommerce, social media integration for Customer 360 Meanwhile, NFT Cloud pilot will allow companies to mint, manage, and sell the controversial web tokens SaaS09 Jun 2022 | 1
Salesforce shrugs off economic uncertainty with upbeat Q1 results CEO admits integration of mega-mergers remains an ongoing project Applications01 Jun 2022 |
Salesforce staff back an end to its relationship with NRA Texas school shooting should prompt a rethink in commercial ties with powerful gun-lobby group, workers urge management SaaS30 May 2022 | 134
ASUS recalls motherboards that flame out thanks to backwards capacitors Z690 Hero motherboards recalled because batch is borked, design itself is fine Personal Tech04 Jan 2022 | 82
Need a new CEO, Salesforce? Have two – Bret Taylor and Marc Benioff to share the job Restores twin CEO structure that ended in 2020, no indication this has deeper meaning Software01 Dec 2021 |
India seeks locally developed open source CRM and ERP for government users #FOSS4GOV challenge will fund and mentor devs and startups to create govtech code Software23 Apr 2021 | 4
UK housing association Places for People hands £21m to Salesforce to look after CRM and job scheduling Tender loving care SaaS15 May 2020 | 6
Oracle's cloud to net sweet customers as NetSuite sinks ever deeper into the fold CEO Evan Goldberg on Big Red migration and the Suite smell of Success Software28 Oct 2019 | 2
Salesforce cloud glitch blurted customer data at unauthorised users Put your minds at REST ... there's no 'evidence of malicious behavior' SaaS06 Aug 2018 | 4
Microsoft slows Dynamics 365 update cadence Twice-annual tweaks is slower than Salesforce and Oracle, faster than other SaaS rivals Software09 Jul 2018 | 3
SAP cofounder admits: Biz goofed on branding, confused customers, depressed staff 'All these names were changing faster than I could memorise' Software06 Jun 2018 | 25
SAP hopes to blow the doors off Salesforce with a block of C/4HANA It's war for biz customers as ERP king eyes up CRM lands Software05 Jun 2018 | 20
Oracle-botherer Rimini Street cuddles up to Salesforce Just as the $50m returned from Big Red court battles lifts profits Software11 May 2018 | 2
Boring as she goes at Sage? Oh no, no, no! Shares slide as sales slip below forecasts Wake up accountants! Sage has ops issues On-Prem13 Apr 2018 | 19
Researchers slap SAP CRM with vuln combo for massive damage Directory traversal + log injection = I can see your privates Security15 Mar 2018 |
Salesforce courts the great un-CRMed with 'Essentials' And buries past flops as it pitches SaaS to slay Outlook and Excel for US$25 a month Software14 Mar 2018 | 7
Salesforce cracked $10bn in sales for FY'18, but growth slowed CFO's biggest hassle is keeping up with sales commissions now that it's back in black On-Prem01 Mar 2018 |
SAP slurps up CRM biz Callidus for $2.4bn, pants: Look, cloud bookings are up! *Cough* Bulk of sales still licences and support *cough* Software30 Jan 2018 | 1
New BFFs Salesforce and Google link arms, er, CRMs with G Suite Silicon Valley bigwigs giggle to themselves, thumb their noses at Redmond SaaS08 Nov 2017 | 1
Salesforce CEO: We're doing great because everyone else in CRM sucks Loafing competitors are 'horrible,' says Benioff On-Prem23 Aug 2017 | 19
LinkedIn starts piping sales data to Salesforce and Dynamics Remember when Marc Benioff said Microsoft buying LinkedIn was dangerous? Software23 Mar 2017 | 7
Salesforce: Brex-pensive mistake, guys. Your little referendum dented our brilliant results CEO shoots for $10bn revs, though 2017 will start slowly On-Prem01 Mar 2017 | 3
Stung by Dynamics 365 hike? Microsoft has a deal for you... just don't expect much Transitional agreements rolled for CRM subscribers Software06 Dec 2016 | 19
EasyJet rides digital and mobile on Brexit currency pressure Incubator partnership unveiled Legal15 Nov 2016 |
Salesforce Einstein: Enterprise AI breakthrough, or CRM Clippy? Cloud house sets lofty goals for deep learning layer SaaS18 Sep 2016 | 3
Microsoft and Salesforce strike up Lightning-Outlook love More, more, more - how do you like it? Software28 Jun 2016 | 1
Salesforce slaps UK Enterprise customers with 40% price hike Meanwhile Americans enjoy a modest 20% price rise. Eh? Channel23 May 2016 | 21
Shareholder rage freezes Salesforce boss Marc Benioff's package Don't sweat, Marc: $33m/yr is still enough for a Pot Noodle and a cuppa Channel12 Apr 2016 | 15
Former Oracle man Block fills Salesforce's COO slot Ascending steadily into the fluffy white stuff Channel03 Feb 2016 |
PWC devours cloud consultancy Outbox Group You want Oracle? Microsoft? Saleforce? Boxes ticked Channel20 Jan 2016 |
Microsoft eats its Dynamics CRM young with Adxstudio buy Another day, another small deal to beef up Redmond’s portfolio Channel29 Sep 2015 | 2
Microsoft puts arm round Salesforce, pair skip gaily into the cloud Lightening CRM comes to Skype, OneNote, Office Graph and Delve Channel17 Sep 2015 | 10
Outsourcery shutters CRM practice... almost Keeps one man to man phones for existing punters, majority leave for QuantiQ Channel26 Aug 2015 | 1
Dynamics CRM biz gobble lets bosses play fantasy league ... at work ... using sales reps Donkey, meet carrot – and stick On-Prem03 Aug 2015 | 4
Never escape the boss again: Salesforce tracks down your best people any time, any place 'I don't care if you're on the can, answer your phone!' SaaS09 Mar 2015 | 13
SugarCRM sews up sweet deal to buy out junior upstart Stitch No figures mentioned, but they should make a thrilling yarn for investors On-Prem09 Mar 2015 | 2
Warm breeze of consolidation blows through Microsoft channel Gold minnow Core splashes 'seven' figures on CRM small biz Excitation Channel08 Sep 2014 |
Salesforce cloud goes titsup: Users face another long weekend Service disruption for some, performance degradation for others Channel05 Sep 2014 | 10
Rimini Street promises 'business as usual' after Oracle IP judgment Rimini's wrong on Oracle database licence, says judge Channel15 Aug 2014 | 14
Salesforce fires tractor beam at RelateIQ, hauls upstart into mothership If you can't beat it – pay $390m to EAT IT SaaS11 Jul 2014 |
Former Insight boss Fenton slurps Microsoft ERP channel biz Tectura UK forms backbone of buy and build strategy for industry vet Channel03 Jun 2014 | 1
Confirmed: Salesforce partners with 'evil empire' Microsoft Benioff and Nadella hold hands, weave MicroForce-SalesSoft tapestry Channel29 May 2014 | 9
Microsoft, Salesforce thump table in cloud tie-up talks – report 'Evil empire' changes its CEO, gets friendlier, it seems SaaS29 May 2014 |
With $100m+ buyout deal, Klout is suddenly popular again Lithium Technologies said to be acquiring social media startup Legal11 Feb 2014 | 3