CRM

It's a matter of when, not if, customers move to the cloud, SAP tells investors

That's news to some as analysts claim on-prem will be here for the foreseeable

CxO21 Apr 2023 | 12

Salesforce latest to sprinkle ChatGPT on itself, will ask language models to write code

Collaboration with OpenAI tech also threatens AI-generated sales emails, Slack messages, customer Q&As

SaaS07 Mar 2023 | 8

Power behind throne to depart as SAP enters a new era

Board chairman Hasso Plattner lines up successor to take ERP giant into uncharted territory

Databases28 Feb 2023 | 6

Salesforce under investor pressure to dump more staff

Promised 10,000 cull unlikely to be enough to satisfy gaggle of activist investors

SaaS27 Feb 2023 | 6

Salesforce refreshes board as activist investors circle

Slack said to be worth fraction of price paid, new hires not as productive amid downturn

SaaS30 Jan 2023 | 6

SAP culls 3,000 jobs – and its results weren't even that bad

CRM and industry solutions among biz units targeted, analyst says cuts could be worse

Software26 Jan 2023 | 4

Quickest way to save with Oracle? Get off Unlimited Licensing Agreements, says pundit

They're not the meal deal they might seem to be, claims audit expert

Databases16 Jan 2023 | 21

Salesforce to chop 10% of workforce in $1.4 billion restructuring blueprint

CRM specialist to 'reduce operating costs, improve operating margins' as pandemic catches up with tech industry

SaaS04 Jan 2023 | 5

Salesforce lets Genie out of the bottle

Integration tooling might work for those with multiple installs, but check the budget first – analyst

SaaS21 Sep 2022 | 1

Deluge of of entries to Spamhaus blocklists includes 'various household names'

Nastymail tracking service blames sloppy sending practices for swelling lists of dangerous mailers

Security18 Aug 2022 | 115

Microsoft CRM tool to pull sales data from email, Teams calls, Office 365

Out-of-the-box integration with Salesforce and Dynamics: SAP, Oracle CRM customers must wait

Applications16 Jun 2022 | 5

Salesforce touts Google Ads, ecommerce, social media integration for Customer 360

Meanwhile, NFT Cloud pilot will allow companies to mint, manage, and sell the controversial web tokens

SaaS09 Jun 2022 | 1

Salesforce shrugs off economic uncertainty with upbeat Q1 results

CEO admits integration of mega-mergers remains an ongoing project

Applications01 Jun 2022 |

Salesforce staff back an end to its relationship with NRA

Texas school shooting should prompt a rethink in commercial ties with powerful gun-lobby group, workers urge management

SaaS30 May 2022 | 134

ASUS recalls motherboards that flame out thanks to backwards capacitors

Z690 Hero motherboards recalled because batch is borked, design itself is fine

Personal Tech04 Jan 2022 | 82

Need a new CEO, Salesforce? Have two – Bret Taylor and Marc Benioff to share the job

Restores twin CEO structure that ended in 2020, no indication this has deeper meaning

Software01 Dec 2021 |

India seeks locally developed open source CRM and ERP for government users

#FOSS4GOV challenge will fund and mentor devs and startups to create govtech code

Software23 Apr 2021 | 4

UK housing association Places for People hands £21m to Salesforce to look after CRM and job scheduling

Tender loving care

SaaS15 May 2020 | 6

Oracle's cloud to net sweet customers as NetSuite sinks ever deeper into the fold

CEO Evan Goldberg on Big Red migration and the Suite smell of Success

Software28 Oct 2019 | 2

Salesforce cloud glitch blurted customer data at unauthorised users

Put your minds at REST ... there's no 'evidence of malicious behavior'

SaaS06 Aug 2018 | 4

Microsoft slows Dynamics 365 update cadence

Twice-annual tweaks is slower than Salesforce and Oracle, faster than other SaaS rivals

Software09 Jul 2018 | 3

SAP cofounder admits: Biz goofed on branding, confused customers, depressed staff

'All these names were changing faster than I could memorise'

Software06 Jun 2018 | 25

SAP hopes to blow the doors off Salesforce with a block of C/4HANA

It's war for biz customers as ERP king eyes up CRM lands

Software05 Jun 2018 | 20

Oracle-botherer Rimini Street cuddles up to Salesforce

Just as the $50m returned from Big Red court battles lifts profits

Software11 May 2018 | 2

Boring as she goes at Sage? Oh no, no, no! Shares slide as sales slip below forecasts

Wake up accountants! Sage has ops issues

On-Prem13 Apr 2018 | 19

Researchers slap SAP CRM with vuln combo for massive damage

Directory traversal + log injection = I can see your privates

Security15 Mar 2018 |

Salesforce courts the great un-CRMed with 'Essentials'

And buries past flops as it pitches SaaS to slay Outlook and Excel for US$25 a month

Software14 Mar 2018 | 7

Salesforce cracked $10bn in sales for FY'18, but growth slowed

CFO's biggest hassle is keeping up with sales commissions now that it's back in black

On-Prem01 Mar 2018 |

SAP slurps up CRM biz Callidus for $2.4bn, pants: Look, cloud bookings are up!

*Cough* Bulk of sales still licences and support *cough*

Software30 Jan 2018 | 1

New BFFs Salesforce and Google link arms, er, CRMs with G Suite

Silicon Valley bigwigs giggle to themselves, thumb their noses at Redmond

SaaS08 Nov 2017 | 1

Salesforce CEO: We're doing great because everyone else in CRM sucks

Loafing competitors are 'horrible,' says Benioff

On-Prem23 Aug 2017 | 19

LinkedIn starts piping sales data to Salesforce and Dynamics

Remember when Marc Benioff said Microsoft buying LinkedIn was dangerous?

Software23 Mar 2017 | 7

Salesforce: Brex-pensive mistake, guys. Your little referendum dented our brilliant results

CEO shoots for $10bn revs, though 2017 will start slowly

On-Prem01 Mar 2017 | 3

Stung by Dynamics 365 hike? Microsoft has a deal for you... just don't expect much

Transitional agreements rolled for CRM subscribers

Software06 Dec 2016 | 19

EasyJet rides digital and mobile on Brexit currency pressure

Incubator partnership unveiled

Legal15 Nov 2016 |

Salesforce Einstein: Enterprise AI breakthrough, or CRM Clippy?

Cloud house sets lofty goals for deep learning layer

SaaS18 Sep 2016 | 3

Deal delays and exchange rate woes batter Salesforce

Going soft in the USA

Channel01 Sep 2016 |

Microsoft and Salesforce strike up Lightning-Outlook love

More, more, more - how do you like it?

Software28 Jun 2016 | 1

Salesforce slaps UK Enterprise customers with 40% price hike

Meanwhile Americans enjoy a modest 20% price rise. Eh?

Channel23 May 2016 | 21

Shareholder rage freezes Salesforce boss Marc Benioff's package

Don't sweat, Marc: $33m/yr is still enough for a Pot Noodle and a cuppa

Channel12 Apr 2016 | 15

Former Oracle man Block fills Salesforce's COO slot

Ascending steadily into the fluffy white stuff

Channel03 Feb 2016 |

PWC devours cloud consultancy Outbox Group

You want Oracle? Microsoft? Saleforce? Boxes ticked

Channel20 Jan 2016 |

Microsoft eats its Dynamics CRM young with Adxstudio buy

Another day, another small deal to beef up Redmond’s portfolio

Channel29 Sep 2015 | 2

Microsoft puts arm round Salesforce, pair skip gaily into the cloud

Lightening CRM comes to Skype, OneNote, Office Graph and Delve

Channel17 Sep 2015 | 10

Outsourcery shutters CRM practice... almost

Keeps one man to man phones for existing punters, majority leave for QuantiQ

Channel26 Aug 2015 | 1

Dynamics CRM biz gobble lets bosses play fantasy league ... at work ... using sales reps

Donkey, meet carrot – and stick

On-Prem03 Aug 2015 | 4

Never escape the boss again: Salesforce tracks down your best people any time, any place

'I don't care if you're on the can, answer your phone!'

SaaS09 Mar 2015 | 13

SugarCRM sews up sweet deal to buy out junior upstart Stitch

No figures mentioned, but they should make a thrilling yarn for investors

On-Prem09 Mar 2015 | 2

Warm breeze of consolidation blows through Microsoft channel

Gold minnow Core splashes 'seven' figures on CRM small biz Excitation

Channel08 Sep 2014 |

Salesforce cloud goes titsup: Users face another long weekend

Service disruption for some, performance degradation for others

Channel05 Sep 2014 | 10

Rimini Street promises 'business as usual' after Oracle IP judgment

Rimini's wrong on Oracle database licence, says judge

Channel15 Aug 2014 | 14

Salesforce fires tractor beam at RelateIQ, hauls upstart into mothership

If you can't beat it – pay $390m to EAT IT

SaaS11 Jul 2014 |

Former Insight boss Fenton slurps Microsoft ERP channel biz

Tectura UK forms backbone of buy and build strategy for industry vet

Channel03 Jun 2014 | 1

Confirmed: Salesforce partners with 'evil empire' Microsoft

Benioff and Nadella hold hands, weave MicroForce-SalesSoft tapestry

Channel29 May 2014 | 9

Microsoft, Salesforce thump table in cloud tie-up talks – report

'Evil empire' changes its CEO, gets friendlier, it seems

SaaS29 May 2014 |

With $100m+ buyout deal, Klout is suddenly popular again

Lithium Technologies said to be acquiring social media startup

Legal11 Feb 2014 | 3