Repent ye inefficient – the ‘Palantir-ization’ of IT services is upon us
Palantir's former IT boss just took over as CEO of Thrive-backed AI MSP platform
Channel16 Dec 2025 | 13
Help Desk
Zendesk users targeted as Scattered Lapsus$ Hunters spin up fake support sites
ReliaQuest finds fresh crop of phishing domains and toxic tickets
Research27 Nov 2025 | 1
Call center staffers explain to researchers how their AI assistants aren't very helpful
ai-pocalypse Lots of manual corrections and data entry still required
AI + ML02 Jul 2025 | 42
Kaseya CEO: Why AI adoption is below industry expectations
Interview Business data is fragmented and change management is hard
AI + ML26 Jun 2025 | 61
HP deliberately adds 15 minutes waiting time for telephone support calls
Updated Stalling tactics designed to push print or PC users to online support, sorry, 'self-solve'
Personal Tech20 Feb 2025 | 249
No, I can't help – you called the wrong helpdesk, in the wrong place, for the wrong platform
On Call Call the boss instead. He's not a big fan of sleep
On-Prem06 Dec 2024 | 157
BROADER TOPICS
As if working at Helldesk weren't bad enough, IT helpers now targeted by cybercrims
Wave of Okta attacks mark what researchers are calling the biggest security trend of the year
Research15 Mar 2024 | 15
ServiceNow upgrade goes from AI to Zero Trust
You can’t not do GenAI in 2023, and 'Vancouver' release has gone there – but its detours may be more worthy
SaaS21 Sep 2023 | 1
The Pentagon has the worst IT helpdesk in the US govt
Updated DoD is dead last for tech support, equipment, communication, and function, say staff
On-Prem31 Aug 2023 | 13
VMware warns of three critical holes in remote-control tool
Anyone can pretend to be your Windows IT support and take command of staff devices
Patches09 Nov 2022 |
Biting the hand that feeds IT
