Quick, the taxman is outside, wire us $60k! US victims targeted, possibly UK too
06 Oct 2016
Two G4S call centre staff sacked over 999 answering scam
Two more quit before internal tribunals, one cleared of wrongdoing
18 Aug 2016
Capita hiring temps to cover for call centre redundancies – staff sources
C is caring, and is also for Capita
25 Jan 2016
Capita: O2 call centre staff exodus is premature evacuation
Hold on, can you stay on for six weeks? We forgot about this extra work
29 Sep 2015
Scammers going after iOS as fake crash reports hit UK
Hey fanbois, call this number to fix problems that doesn’t exist
21 Jul 2015
Reg reader casts call centre spell with a SECRET WORD
On-CallHe begged, cajoled, then said L****R and bang, everything was OK
19 Jul 2015
Scottish independence: Will it really TEAR the HEART from IT firms?
You keep the call centres, Hamish, we'll take the banks
11 Sep 2014
Boss at 'Microsoft' scam support biz told to cough £000s in comp
Narrowly swerves time in the clink after staff preyed on oldies
31 Mar 2014
Ever get the impression a telesales op was being held prisoner?
Hard cell: Just got to shift two hundred more toner cartridges and I'm FREE
04 Mar 2014
'Google IS a capitalist country... er, company'
QuoTWPlus: 'Apple execs, I apologise for this theatre of the absurd'
24 May 2013
IT bloke publishes comprehensive maps of CALL CENTRE menu HELL
Seven year mission in the touch-tone catacombs
17 May 2013
BT's onshoring call centres scheme continues
Bringing jobs back from India
10 Sep 2010
Survey: Call centre data standards 'routinely ignored'
Poor practice creates 'vast reservoir of sensitive data'
16 Oct 2009
BT brings jobs back from India
'Not about customer service...'
16 Jul 2009
Indian call centre credit card 'scam' exposed
Symantec renewal details end up on black market
20 Mar 2009
PC World cuts off Capita call centre contract
Insourcing is the new outsourcing
09 Mar 2009
Fasthosts to offshore support staff
Romanian call centre to offer 'improved experience'
19 Feb 2009
7-year-old faces M&S Inquisition
Not just data protection, this is M&S data protection
05 Sep 2008