The only winning move is... not to play?
13 Jul 2020
A stranger's TV went on spending spree with my Amazon account – and web giant did nothing about it for months
Crook exploited security hole, hijacked punter's bank cards
31 Oct 2019
Service call centres to become wasteland and tumbleweed by 2024
Aye, son, I remember when this was all industrial estates...
13 Sep 2019
Salesforce ‘Einstein’ now smart enough for customer service
Your software pal who makes call centres less stabby
12 Jul 2018
Ransomware scum straighten ties, invest in good customer service
Word of mouth matters when you're taking users' cash
28 Jul 2017
Blighty bloke: PC World lost my Mac Mini – and trolled my blog!
Retailer accused of acting like a real bunch of Dixons
16 May 2017
Customer satisfaction is our highest priority… OK, maybe second-highest… or third...
Something for the Weekend, Sir?Read the signs and weep because NO ONE CARES
07 Apr 2017
US account holders more likely to switch banks following fraud
More evidence that security = happy customers
17 Feb 2017
Comcast repeatedly crams modem upgrade demands into browsers
No, I'm quite happy with my own gear, says punter
12 Jan 2016
Virgin Media whines about Sky's customer service claims, ad watchdog agrees
There's best, and then there's 'best'
11 Nov 2015
EE: Yes, our broadband service is a total clusterf**k – but we promise to improve
Customers deserve better, telco admits
15 Sep 2015
Reg top tip: Don't have the same name as someone else if you use Facebook's Instagram
Photo biz so sorry after viral storm over confiscated account
21 Jul 2015
Pisspoor EE customer service earns it a cool £1 MILLION Ofcom fine
Mobe firm tinkers a bit and promises to do better
03 Jul 2015
How's this for customer service: Comcast calls bloke an A**HOLE – and even puts it in print
All because his wife asked to cancel their TV package
29 Jan 2015
Strange tale of an angry bean counter, Comcast and a shock 'firing'
ISP says it's apologized but mystery remains
08 Oct 2014
Comcast exec: No, we haven't banned Tor. I use it. You're probably using it
Keep in mind if, say, your Onion browser craps out on Xfinity
15 Sep 2014
EE accused of silencing customer gripes on social media pages
Hello. HELLO. Can EVERYTHING EVERYWHERE HEAR ME?!
27 Aug 2014
Comcast bosses: THAT pushy sales rep was only obeying orders
But those orders are now being revised
23 Jul 2014