On CallStiffened sinews and floppy disks
07 Aug 2020
'I'm telling you, I haven't got an iPad!' – Sent from my iPad
On CallCareless autoreplies cripple email at the heart of local government
31 Jul 2020
What evil lurks within the data centre, and why is it DDoS-ing the ever-loving pants off us?
On CallWhen 'works OK on my machine' goes global
24 Jul 2020
Oh sure, we'll just make a tiny little change in every source file without letting anyone know. What could go wrong?
On CallUp from the depths / Thirty stories high / Breathing fire / Its head in the sky / IT'S EMAIL!
17 Jul 2020
The reluctant log trawler: The buck stops with the back-end
On CallHope for web success, but plan for every possible (and impossible) failure
10 Jul 2020
Cool IT support drones never look at explosions: Time to resolution for misbehaving mouse? Three seconds
On CallThinking in binary, dreaming in hexadecimal, and this is what they'll remember you for
03 Jul 2020
Beware the fresh Windows XP install: Failure awaits you all with nasty, big, pointy teeth
On CallThere's a rat in my system, what am I gonna do?
26 Jun 2020
PC printer problems and enraged execs: When the answer to 'Hand over that floppy disk' is 'No'
On CallTime for the Windows pantomime: 'Oh yes it does...' 'Oh no it doesn't'
19 Jun 2020
'One rule for me, another for them' is all well and good until it sinks the entire company's ability to receive emails
On CallMail. Forward. Send. Repeat
12 Jun 2020
If Daddy doesn't want me to touch the buttons, why did they make them so colourful?
On CallThe perils of 'bring your child to work' day
05 Jun 2020
So you really didn't touch the settings at all, huh? Well, this print-out from my secret backup says otherwise
On CallCultures clash when a combustion turbine goes K-pop
29 May 2020
Das reboot: That's the only thing to do when the screenshot, er, freezes
On CallGerman efficiency was no match for user stupidity
22 May 2020
Mirror mirror on the wall, why will my mouse not work at all?
On CallFault finding fail via the friends and family helpline
15 May 2020
Behold: The ghastly, preening, lesser-spotted Incredible Bullsh*tting Customer
On CallIf you listen closely, you can hear how the creatures' full-throated call increases in volume when you are on holiday
08 May 2020
Square peg of modem won't fit into round hole of PC? I saw to it, bloke tells horrified mate
On CallIn praise of helpful friends and handy tools
01 May 2020
Elevating cost-cutting to a whole new level with million-dollar bar bills
On CallThe curse of RS-232 strikes again in part two of our serial series
24 Apr 2020
A paper clip, a spool of phone wire and a recalcitrant RS-232 line: Going MacGyver in the wonderful world of hotel IT
On CallPart 1: No one expects the construction crew
17 Apr 2020
OK brainiacs, we've got an IT cold case for you: Fatal disk errors on an Amiga 4000 with 600MB external SCSI unless the clock app is... just so
On CallOnly when the big hand reaches the little hand will the Amiga copy those files
10 Apr 2020