Nasty firmware update butchers Samsung smart TVs so bad, they have to be repaired

On the plus side, at least they didn't explode


Owners of Samsung smart TVs say their swish sets are basically unusable after a bungled firmware update.

In fact, the update was so bad, it looks as though it will require people to send or bring their televisions back to base for repair to correct the cockup.

Folks on Samsung UK's support forums report that an update released on August 8 rendered many newer smart sets – such as 50-inch Ultra HD and 49-inch 4K displays – worse than dumb TVs, because dumb TVs actually work.

Judging from the dozens of complaints, the gear functioned as expected prior to getting the most recent firmware upgrade from the South Korean giant. After that software is installed, the space-age tellies are stuck on a single channel, the remotes don't work, the volume can't be adjusted, or they are just totally inoperable, it is claimed.

"My UE49MU7070TXXU updated two days ago and since then it is stuck on one tv channel and will not respond to remote controls (I have three) or smartphone controls," said one punter.

Other owners have reported being able to use peripherals such as game consoles and DVD players, but only on a single HDMI input.

Samsung, meanwhile, has yet to say much about the problem other than to relay through forum support staff that it was aware of the bug and was working on a remedy.

This, unsurprisingly, left many set owners fuming.

'Shocking'

"The level of customer service here is shocking with a number of customers asking for feedback, but in no instance has anyone offered any support other than ask people to call in, which is pointless," wrote an aggrieved customer.

"I hope you have this resolved soon as the claims from customers for services which we are all paying for are going up by the day, as this is a fault caused by Samsung and NOTHING to do with any customer fault."

Interestingly, Samsung's US support forum contains no mention of any similar problem, suggesting the bad firmware update may be limited to the UK or European region.

We've asked Samsung for some clarification and comment on the matter, but the consumer electronics giant has, much like its knackered TVs, been completely unresponsive thus far.

In the meantime, moderators on Samsung's UK support page said yesterday that a fix should be coming soon, though it will require customers to bring in their sets for repair.

"We've had it confirmed that the solution that our TV guys have been testing works," they said. "It would need to be installed by an approved Samsung engineer, so please contact our TV Support teams so they can arrange a suitable appointment for you."

All in all, it's a terrible situation for people. Don't install firmware updates and miss out on security patches. Do install updates, and get a bricked telly. Technology sucks. ®

Similar topics


Other stories you might like

  • India reveals home-grown server that won't worry the leading edge

    And a National Blockchain Strategy that calls for gov to host BaaS

    India's government has revealed a home-grown server design that is unlikely to threaten the pacesetters of high tech, but (it hopes) will attract domestic buyers and manufacturers and help to kickstart the nation's hardware industry.

    The "Rudra" design is a two-socket server that can run Intel's Cascade Lake Xeons. The machines are offered in 1U or 2U form factors, each at half-width. A pair of GPUs can be equipped, as can DDR4 RAM.

    Cascade Lake emerged in 2019 and has since been superseded by the Ice Lake architecture launched in April 2021. Indian authorities know Rudra is off the pace, and said a new design capable of supporting four GPUs is already in the works with a reveal planned for June 2022.

    Continue reading
  • Prisons transcribe private phone calls with inmates using speech-to-text AI

    Plus: A drug designed by machine learning algorithms to treat liver disease reaches human clinical trials and more

    In brief Prisons around the US are installing AI speech-to-text models to automatically transcribe conversations with inmates during their phone calls.

    A series of contracts and emails from eight different states revealed how Verus, an AI application developed by LEO Technologies and based on a speech-to-text system offered by Amazon, was used to eavesdrop on prisoners’ phone calls.

    In a sales pitch, LEO’s CEO James Sexton told officials working for a jail in Cook County, Illinois, that one of its customers in Calhoun County, Alabama, uses the software to protect prisons from getting sued, according to an investigation by the Thomson Reuters Foundation.

    Continue reading
  • Battlefield 2042: Please don't be the death knell of the franchise, please don't be the death knell of the franchise

    Another terrible launch, but DICE is already working on improvements

    The RPG Greetings, traveller, and welcome back to The Register Plays Games, our monthly gaming column. Since the last edition on New World, we hit level cap and the "endgame". Around this time, item duping exploits became rife and every attempt Amazon Games made to fix it just broke something else. The post-level 60 "watermark" system for gear drops is also infuriating and tedious, but not something we were able to address in the column. So bear these things in mind if you were ever tempted. On that note, it's time to look at another newly released shit show – Battlefield 2042.

    I wanted to love Battlefield 2042, I really did. After the bum note of the first-person shooter (FPS) franchise's return to Second World War theatres with Battlefield V (2018), I stupidly assumed the next entry from EA-owned Swedish developer DICE would be a return to form. I was wrong.

    The multiplayer military FPS market is dominated by two forces: Activision's Call of Duty (COD) series and EA's Battlefield. Fans of each franchise are loyal to the point of zealotry with little crossover between player bases. Here's where I stand: COD jumped the shark with Modern Warfare 2 in 2009. It's flip-flopped from WW2 to present-day combat and back again, tried sci-fi, and even the Battle Royale trend with the free-to-play Call of Duty: Warzone (2020), which has been thoroughly ruined by hackers and developer inaction.

    Continue reading

Biting the hand that feeds IT © 1998–2021